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In today's fast changing
work place, effective managers are realising the need to continuously
upgrade their skills in order to keep pace with the modern business
environment
While companies become
more process driven managers need to develop skills outside of their
areas of immediate expertise.
We are pleased to introduce
a range of programmes specifically designed for managers looking
to develop these skills.
Find
out more here
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| The
Programme |
| The aim of the BBA Customer Care programme is to provide each participant with the knowledge and skills to successfully liaise with customers, handle complaints and complete the course with a full understanding of the integration of customer care into your company policy.
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| Programme
Structure & Content |
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A multi-modular programme that covers the following areas:
- Defining Customer Care
- Key Customer Care Skills
- Dealing with Difficult Situations
- Team Customer Service
- Strategic Customer Service
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| How
your company will gain. |
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A skilled professional team capable of interfacing with both internal and external customers in a positive and effective way.
Individuals who are aware of their communications styles and recognise how their behaviour effects their own and the team's customer service response.
The establishment of a customer care charter which will become the standard to which customer care in the organisation is practised and delivered.
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| Other
Details |
| If
you would like to receive more information on how this course could benefit
your company please contact Simon
McAuliffe.
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